A chat assistant is only worth having if it is right. Ours answer from your approved material, cite where the answer came from, and hand over rather than improvise.
Generic chatbots fail small businesses for one reason: they answer confidently and wrongly. A customer asking about your delivery window, your warranty or your opening hours during a holiday needs your answer, not a plausible one.
We build assistants grounded in a knowledge source you control - your documents, your policies, your price rules, your product notes - with clear boundaries about what they will not attempt. They work for customers on your public channels, and just as often for your own team internally.
A chat window that answers product, service, availability and process questions and captures the enquiry when the visitor is ready.
The same assistant where your customers already are, so they do not have to come back to your site to ask a question.
Your staff ask questions of your own procedures, price lists and policies instead of interrupting the one person who remembers.
Every answer traces back to a document you control, so you can check why it said what it said.
Clear, tested rules for when to stop answering and pass the conversation on, with the history attached.
A regular look at real conversations: what it answered, what it refused, what it should have known.
We agree the topic list and, just as importantly, the explicit list of things it must never attempt.
We gather and structure your material, fill the gaps, and get your written approval on the content.
We attack it with edge cases, trick questions and ambiguous phrasing before a customer ever does.
It goes live on one channel with a limited scope, and the scope grows only as the transcripts justify it.
We do not publish fixed price lists. Every automation is scoped around your tools, your volumes and your team size, so each quote is prepared individually after we understand the process.
More general questions - pricing, data handling, timelines - are answered on the FAQ page.
It says so and offers to pass the question to a person, capturing the contact details in the process. Refusing well is a feature we test explicitly, because a confident wrong answer costs more than no answer.
Only if you want it to and only through a controlled connection to a specific system. Many assistants need no customer data at all, and we default to the smallest amount of access that still makes it useful.
Less than people expect. A focused assistant covering twenty genuinely common questions is more useful than a vague one covering two hundred. We usually start with what you already have written down.
Answer common questions instantly, route the rest to the right person, and stop losing messages between inbox, chat and social.
Explore this service
React to every enquiry within minutes, keep following up until someone replies, and stop losing deals to a forgotten inbox.
Explore this service
Sort, summarise and draft the inbox automatically, and send the routine messages your business owes people without anyone typing them.
Explore this serviceSend us a short description of how the work is handled today. We will map it, show you what can be automated safely, and tell you what it would take to run it.
Thank you! We have successfully received your request. Our team will review your information and get back to you shortly.