Email is where most small business time quietly disappears: reading the same messages, retyping the same answers, and forwarding things to the person who should have received them in the first place.
A shared inbox with a few hundred messages a week does not need a bigger team. It needs sorting, summarising and drafting handled before a human opens it, and the predictable outbound messages sent automatically.
We work on both directions: inbound triage that turns a chaotic inbox into an ordered queue, and outbound messages - confirmations, reminders, updates, requests for missing information - that go out reliably without anyone remembering.
Incoming email is categorised, labelled, prioritised and routed to the right person or folder as it arrives.
Fifteen-message threads get a short summary at the top so whoever picks it up knows the position in ten seconds.
For recurring message types the draft is already written and waiting, referencing the right details, for a person to check and send.
Confirmations, appointment reminders, document requests, status updates and thank-yous, sent on the right trigger every time.
Polite, automatic follow-ups when a customer still owes you a form, a document, an approval or an answer.
Incoming attachments are named, filed and linked to the right customer or job instead of living in someone's inbox.
We take an actual month of mail and sort it into types, so the rules are built on what you receive rather than what you think you receive.
Labelling, routing, filing and summarising carry no risk of the wrong thing being sent, so they go live first.
Replies start as drafts. Only message types that prove themselves reliable move to fully automatic sending, and only with your approval.
We check misrouted mail, unused drafts and new message types, and adjust the rules.
We do not publish fixed price lists. Every automation is scoped around your tools, your volumes and your team size, so each quote is prepared individually after we understand the process.
More general questions - pricing, data handling, timelines - are answered on the FAQ page.
Only the message types you explicitly approve for automatic sending, and typically only after they have run as drafts for a while. Everything else waits for a human. You decide where that line sits, and you can move it back at any time.
Yes. We build on top of the mail platform you already use rather than migrating you to something new. Your addresses, signatures and archive stay exactly as they are.
We work with the minimum access needed, agree in writing what is processed and where, and exclude sensitive mailboxes or labels entirely if you prefer. This is agreed before anything is connected.
Answer common questions instantly, route the rest to the right person, and stop losing messages between inbox, chat and social.
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React to every enquiry within minutes, keep following up until someone replies, and stop losing deals to a forgotten inbox.
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Assistants that answer from your own documented knowledge - on your website, in your messaging apps, or internally for your own team.
Explore this serviceSend us a short description of how the work is handled today. We will map it, show you what can be automated safely, and tell you what it would take to run it.
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