Small business marketing usually fails on consistency, not creativity. The newsletter goes out twice and then stops. The past customers never hear from you again.
The most valuable list a small business has is the people who already bought something, plus the people who enquired and did not. Both are almost always ignored, because staying in touch is a recurring task and recurring tasks lose to urgent ones.
We build the mechanics: a clean segmented list, sequences that trigger on real events, drafts prepared for the recurring sends, and reporting that shows what actually produced enquiries. You keep editorial control over what is said.
One clean list, deduplicated, with meaningful segments and consent status recorded properly.
Messages that fire on a real trigger - a purchase, a completed job, an anniversary, a lapsed customer - rather than on a whim.
Drafts and assets prepared automatically ahead of each send, so publishing is an edit-and-approve step rather than a blank page.
Structured contact with customers who have gone quiet, and with enquiries that never converted.
One piece of material adapted into the formats your channels need, keeping the message consistent everywhere.
What was sent, what was opened, what was clicked and - the part that matters - what produced an enquiry.
Before anything is sent, the list is deduplicated, corrected and checked against consent records. Sending to a bad list damages your domain.
We start with the moments that matter most, rather than building a twelve-branch flow nobody understands.
You approve the messaging and the frequency. The automation only handles when and to whom.
Sequences that do not earn their place get shortened or removed. More messages is not the goal.
We do not publish fixed price lists. Every automation is scoped around your tools, your volumes and your team size, so each quote is prepared individually after we understand the process.
More general questions - pricing, data handling, timelines - are answered on the FAQ page.
We prepare drafts and structure, and you approve or rewrite. You know your customers and your voice better than any automation does, and messaging that sounds nothing like you is worse than no messaging.
Consent status is recorded per contact, unsubscribes are honoured immediately and across every sequence, and we do not send to lists that cannot demonstrate a lawful basis. This protects your sending reputation as much as your compliance position.
Less than you might expect. We would rather send one message that is genuinely relevant to a segment than four generic ones to everyone, and we set frequency caps so overlapping sequences cannot pile up on the same person.
Answer common questions instantly, route the rest to the right person, and stop losing messages between inbox, chat and social.
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React to every enquiry within minutes, keep following up until someone replies, and stop losing deals to a forgotten inbox.
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Sort, summarise and draft the inbox automatically, and send the routine messages your business owes people without anyone typing them.
Explore this serviceSend us a short description of how the work is handled today. We will map it, show you what can be automated safely, and tell you what it would take to run it.
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