Most small teams do not have a support department. They have one or two people answering the same forty questions every week between other work. AI handles the repetitive layer so your team only sees what actually needs a human.
Support in a small business is rarely a queue. It is a mix of email, website chat, messaging apps and whatever arrives through the contact form, handled by people who also do sales, delivery and admin. Answers get slower, tone gets inconsistent, and some messages quietly go unanswered.
We build a support layer that reads incoming messages, answers what it can from your own documented knowledge, and hands everything else to a person with the context already attached. Nothing is invented: the assistant answers from the material you approve, and says it does not know rather than guessing.
We collect the answers your team already gives - in emails, documents and habit - and turn them into a single approved source the assistant answers from.
Common questions get answered on the website, by email or in the messaging app your customers already use, in your tone of voice.
Complaints, refunds, legal or anything unclear go straight to a person, with the conversation history and a short summary attached.
For messages that need a human, the assistant prepares a draft your colleague edits and sends, instead of writing from a blank page.
Every message is categorised and sent to the right person or inbox so nothing sits unowned for days.
A regular list of the questions the assistant could not answer, so your knowledge base gets better every month instead of going stale.
We look at what people actually ask, how often, and how your team answers today. That is the specification.
You review and sign off every answer the assistant is allowed to give before it goes anywhere near a customer.
We start with a single channel and a narrow topic list, watch every conversation, and only widen the scope once it is behaving.
Gaps, wrong answers and new questions feed back into the knowledge base on a regular cycle.
We do not publish fixed price lists. Every automation is scoped around your tools, your volumes and your team size, so each quote is prepared individually after we understand the process.
More general questions - pricing, data handling, timelines - are answered on the FAQ page.
No. The assistant answers from the approved material you give it, and is configured to say that it will pass the question to a colleague when it does not have a grounded answer. That behaviour is tested before launch and monitored afterwards.
You approve every answer and the tone rules before launch. Most clients start with the assistant drafting replies for a human to send, then move to direct answers only for the topics they are comfortable with.
They are routed to a person immediately. Complaints, cancellations, refunds, legal matters and anything emotionally charged are on the mandatory handover list from day one.
React to every enquiry within minutes, keep following up until someone replies, and stop losing deals to a forgotten inbox.
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Sort, summarise and draft the inbox automatically, and send the routine messages your business owes people without anyone typing them.
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Assistants that answer from your own documented knowledge - on your website, in your messaging apps, or internally for your own team.
Explore this serviceSend us a short description of how the work is handled today. We will map it, show you what can be automated safely, and tell you what it would take to run it.
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